Account connection problems

Pick the message you saw on the Accounts page to see why it happens and how to fix it.

• No Instagram professional account foundYou signed in, but Meta didn't give PostGP access to an Instagram Creator or Business account.
• No Facebook Pages foundYou signed in, but Meta didn't give PostGP access to any Facebook Page you can post to.
• Sign-in was cancelledThe sign-in window was closed or the permissions screen was declined, so the platform didn't grant access.
• Some permissions weren't grantedYou signed in, but the platform didn't grant every permission PostGP needs to publish.
• The sign-in link expiredThe sign-in took longer than 15 minutes or the same link was used twice, so PostGP couldn't trust it.
• Sign-in didn't finishThe platform sent you back to PostGP without the details needed to finish connecting.
• The platform rejected the sign-inYou approved access, but the platform refused to hand PostGP the access key when we tried to finish connecting.
• Couldn't read your profileThe platform signed you in but wouldn't share the account's profile with PostGP.
• The platform isn't available yetPostGP's the platform app isn't set up yet, so connecting can't start. Nothing is wrong with your account.
• Couldn't save the connectionThe platform signed you in, but PostGP couldn't save the connection.
• Couldn't connect the platformSomething went wrong while connecting the platform.