Connection problem
Sign-in didn't finish
The platform sent you back to PostGP without the details needed to finish connecting.
Why this happens
After you approve access, the platform redirects back with a one-time code. Privacy extensions, ad blockers or blocked popups can strip or interrupt that redirect.
How to fix it
- Allow popups for PostGP in your browser.
- Pause ad blockers or privacy extensions for the sign-in, or use a private window.
- Click Connect again. If it still fails, try a different browser.
- Still stuck? Email support@postgp.com with the technical details from the Accounts page and we'll look into it.
Other connection problems
- No Instagram professional account found
- No Facebook Pages found
- Sign-in was cancelled
- Some permissions weren't granted
- The sign-in link expired
- The platform rejected the sign-in
- Couldn't read your profile
- The platform isn't available yet
- Couldn't save the connection
More help: connecting your accounts and troubleshooting.