Connection problem
The platform rejected the sign-in
You approved access, but the platform refused to hand PostGP the access key when we tried to finish connecting.
Why this happens
The one-time code the platform sends back can only be used once and only for a few minutes. Refreshing the sign-in page, a slow connection or a temporary outage on the platform can make it fail.
The platform also rejects sign-ins for accounts that aren't allowed to use the PostGP app yet, for example while the app is waiting for platform review.
How to fix it
- Close the sign-in window and click Connect again, once.
- If it fails again, wait a few minutes in case the platform is having issues, then retry.
- Still stuck? Email support@postgp.com with the technical details from the Accounts page and we'll look into it.
Other connection problems
- No Instagram professional account found
- No Facebook Pages found
- Sign-in was cancelled
- Some permissions weren't granted
- The sign-in link expired
- Sign-in didn't finish
- Couldn't read your profile
- The platform isn't available yet
- Couldn't save the connection
More help: connecting your accounts and troubleshooting.