Connection problem
Sign-in was cancelled
The sign-in window was closed or the permissions screen was declined, so the platform didn't grant access.
Why this happens
PostGP can only publish after you approve access on the platform's own consent screen. Clicking Cancel or Not now, or closing the window, ends the sign-in without connecting anything.
How to fix it
- Click Connect again on the Accounts page.
- Sign in to the account you want to post from and approve the permissions. Leave every permission switched on; PostGP only asks for what publishing needs.
- If you didn't cancel anything, the platform may have blocked the sign-in. Log in on the platform directly, check for security prompts or account warnings, then try again.
Other connection problems
- No Instagram professional account found
- No Facebook Pages found
- Some permissions weren't granted
- The sign-in link expired
- Sign-in didn't finish
- The platform rejected the sign-in
- Couldn't read your profile
- The platform isn't available yet
- Couldn't save the connection
More help: connecting your accounts and troubleshooting.