Connection problem
Couldn't read your profile
The platform signed you in but wouldn't share the account's profile with PostGP.
Why this happens
PostGP needs the account's ID and name to know where to publish. the platform withholds them when the profile permission is switched off, or when the account is restricted, suspended or still being verified.
How to fix it
- Log in on the platform directly and check for warnings, verification prompts or restrictions on the account.
- Click Connect again and keep the profile permission switched on.
- Still stuck? Email support@postgp.com with the technical details from the Accounts page and we'll look into it.
Other connection problems
- No Instagram professional account found
- No Facebook Pages found
- Sign-in was cancelled
- Some permissions weren't granted
- The sign-in link expired
- Sign-in didn't finish
- The platform rejected the sign-in
- The platform isn't available yet
- Couldn't save the connection
More help: connecting your accounts and troubleshooting.